Sonicu +

Lifetime Service & Support

From design and installation through full lifecycle management, Sonicu offers fully bespoke Service and Support plans to help your organization thrive.

Our tailored service plans include Professional Installation IQ/OQ, Advanced SoniCloud Setup, two types of Advanced Service Level Agreements and a SoniCloud User Certification course to drive lifetime value from your monitoring solution.

We can help you build a plan to empower your team and protect your assets with Sonicu's trusted expertise.

We realized there had to be a better way and went in search of technology that could give us that level of monitoring that would keep our patients safe. Sonicu made it easy and we grew across the entire hospital.

Martha Rardin

Nutrition Director, Hendricks Regional Health

The information in the reports is detailed and precise. The remote monitoring gives us peace of mind with the alerts generated by an excursion or even an impending excursion while we are away.

Doctor with a needle - isolated over white background

Gail Solomon

Physicians Assistant, SUNY Downstate

The supply chain issues are impacting medicine and some of these drugs aren’t as available as they were. This makes protecting them all the more important as we simply can’t assume we can restock like we did before.

Tim Livesay

Pharmacy Director, Hancock Health

Installation Qualification and Operational Qualification (IQ/OQ)

Sonicu's IQ/OQ validation service ensures that your Sonicu temperature and environmental monitoring solutions meet the rigorous certification standards required by regulatory and accreditation bodies.

Whether your equipment is newly installed, being relocated, or revalidation is required, our validation service provides extensive documentation, including all test procedures, complete hardware lists, and more.

Leveraging years of experience, Sonicu helps clients validate their system with a done-for-you IQ/OQ service. Sonicu’s IQ/OQ detailed instruction packet can be purchased and completed on your own or purchased with the validation services completed by a Sonicu technician.

Sonicu personnel complete the IQ/OQ at your facility under operational conditions to verify that your equipment has been properly installed and performs as designed.

Learn More >>

Advanced Service Level Agreement: Comprehensive

The Comprehensive Advanced Service Level Agreement (ASLA) enhances the Preventative ASLA with additional hands-on support, including scheduled on-site visits for system maintenance and troubleshooting.

It provides tailored on-site analysis, addressing factors like signal strength and system configuration.

This plan offers priority access to support for rapid issue resolution and includes on-site calibration through the SNAP Calibration Program.

It’s designed for organizations needing in-depth, personalized support to ensure optimal performance of their Sonicu systems.

Learn More >>

User Certification

Sonicu's user certification program is designed to empower your staff to operate the system effectively and confidently.

Our training sessions cover system usage, data interpretation, troubleshooting, and regulatory compliance requirements.

Upon completion, your staff will receive certifications that demonstrate their proficiency, helping your facility maintain best practices and stay audit-ready.

This ensures your team has the knowledge to leverage the full capabilities of the Sonicu system, maximizing value and compliance.

Learn More >>

Life Science Brochure

Healthcare Brochure

Pharmacy Brochure

Warehouse and Cold Chain Industry

K-12 Brochure

Law Enforcement Industry

Retail Grocery Industry

And many others . . .

Cost competitiveness, great customer service, great control over the monitoring system, and low maintenance. You can't beat that.

Misa Hata

Laboratory Director and Regulatory Affairs Coach, Ohio University Innovation Center

Sonicu costs are considerably more reasonable than our historic system, as well as other competitors on the market. The equipment is robust but simple to learn and utilize.

Side view of serious researchers looking at computer screen in the laboratory

Zach Flohr,

Production and Engineering Manager, MiraVista

Having safe and secure storage provides reassurance that any future family building efforts will be protected. Sonicu gave us the ability to more easily put our head on the pillows and sleep easier at night knowing we had invested in a strong monitoring system.”

Dennis Marchesi

Laboratory Director, Xytex

Monitoring Evaluation
We create a customized solution that details costs, benefits, and the full scope of services we will provide. Our focus is to design a proposal that perfectly aligns with your requirements while delivering the best value.

Proposal
After the evaluation, we create a customized solution that details costs, benefits, and the full scope of services. Our focus is to design a proposal that perfectly aligns with your requirements while delivering the best value.

Project Management
You won’t navigate the process alone. We partner with you, providing a dedicated Project Manager to ensure every aspect of the installation and service delivery is handled smoothly.

Installation Planning and Scheduling
The installation is scheduled in collaboration with our Regional Service Manager, ensuring minimal disruption to your operations. Your dedicated Project Manager will remain your point of contact for all services, ensuring continuity throughout our relationship.

Professional Implementation
Our specialized Service Team takes care of the installation, making sure every detail is attended to. We strive for precision and quality, ensuring that our monitoring solution integrates seamlessly into your facility.

Comprehensive Training and Support
We’re committed to your team’s success. We provide in-depth training and continuous support to ensure everyone is comfortable with the system and that compliance standards are consistently met.

Ongoing Maintenance
Our services don’t stop at installation. We offer ongoing maintenance to keep your system performing at its peak, including regular calibration and preventative check-ups to ensure efficiency and compliance with industry standards.

Healthcare Monitoring

From the operating room to the cafeteria freezer, risks of a broken freezer or compromised clean room can range from the loss of tens of thousands of dollars in inventory to adverse patient outcomes.

Healthcare Brochure

Comprehensive Monitoring for your Healthcare Facility

Sonicu’s healthcare monitoring solutions ensure optimal environmental conditions for patient safety and regulatory compliance. Monitor temperature, humidity, and more to protect medications, vaccines, and critical assets.

Compliance Automation

Meets compliance standards of the Joint Commission, HFAB, CDC, FDA, BOP, VFC

SoniCloud Monitoring Dashboard

Web-based access from phone, tablet, or PC - 24/7

All Sonicu monitoring solutions include the SoniCloud Monitoring Dashboard, a modern, scalable platform that makes it easy to view ALL your monitoring anytime.

Hosted on AWS: best-in-class security & reliability
DataSync feature ensures 100 percent data integrity
SMART Alarms with predictive algorithms spot trends, reduce alarm fatigue, and escalate if needed
Cellular VPN eliminates security breach concerns

Learn More

Product sonicloud-dashboard-devices-2-2021--2

The Sonicu Difference

Advanced Alarming

Cloud-based software capabilities with predictive algorithms for tailored alarming to reduce alarm fatigue and spot trends.

SMART Digital Sensors

SMART sensors with proprietary DataSync capture. Preserve and secure data in the event of transmission interruptions.

SMART Reporting

Automated logging and reporting unrivaled in the industry for effortless regulatory compliance.

Battery Backup

Industry leading battery life on all sensors. In the event of a power outage Sonicu's wireless sensors continue to keep you notified.

The Safest Network

Virtual Private Network on Verizon cellular platform that eliminates security concerns when transmitting data to the cloud.

Flexible Transmission

Replace server-based systems and eliminate IT concerns with a variety of transmission signals including: Cellular, Radio Frequency, WiFi, and Ethernet.

Recalibration is Easy

All-digital temperature probes for easy calibration renewal with Sonicu's SNAP calibration program.

Ensuring Consistency

Service quality and connectivity reports provide detailed analysis of system operations.

Learn about solutions tailored to your industry

By Industry

Healthcare

Pharmacies

K-12 & Student Nutrition

Law Enforcement & Forensics

By Industry

Life Sciences

Food Safety

Grocery & Convenience Store

Warehouse & Cold Storage

Support

By Solution

Support

We love to help others provide superior products and services to their customers.

Partner Programs

Referrals

Reseller Program

By Solution

Support

Learn

ROI Calculator

Brochures

Data Sheets

Explore

Topics

Support

Questions? Contact us.

About Us

Careers

Simple. Effective. Monitoring

Sonicu +

Lifetime Service & Support

The service you need to ensure monitoring success

Professional Installation

Advanced SoniCloud Set Up

Installation Qualification and Operational Qualification (IQ/OQ)

Serving You is Our Mission

Advanced Service Level Agreement: Preventative

Ready to Save Time and Money while Improving Safety?

Advanced Service Level Agreement: Comprehensive

User Certification

Industry Brochures

Here’s what you

can expect when

you choose us:

Learn more about remote wireless monitoring solutions.

See What Customers Say About Sonicu

Healthcare Monitoring

Comprehensive Monitoring for your Healthcare Facility

Compliance Automation

Your Monitoring Questions. Answered Simply.

SoniCloud Monitoring Dashboard

The Sonicu Difference

Advanced Alarming

SMART Digital Sensors

SMART Reporting

Battery Backup

The Safest Network

Flexible Transmission

Recalibration is Easy

Ensuring Consistency

Solutions

Resources

Contact Us